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Esite x10 Operations Manual 13.11 ▾
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10 Troubleshooting

10.1 Strategy

In case of an issue with eSite x10 an alarm is triggered. For more information on how to handle alarms, see section Alarm list. This chapter is a complement to the Alarm list and it is used for issues that do not have an alarm connected to them.

  1. Check the troubleshooting table and follow the instructions for suggested actions.
  2. Document your actions.
  3. If any issue still occurs, contact first line support.

10.2 Troubleshooting list

10.2.1 Start-up

SymptomsCommentsCause and actions
eSite x10 does not start. Lower Main LED is off. No battery bank connected.By default grid is enabled on source A. To detect voltage source A requires voltage on either phase 1 or phase 3 and source B requires voltage on phase 2. For more information see I/OApply power to the AC source input. It can take up to 5 minutes before eSite x10 boots up. When no batteries are connected, check that the battery fuse alarm is triggered and that the system is in Safe mode. Then, if genset is configured the eSite x10 will not try to turn off the genset or switch power source.
eSite x10 does not start. Lower Main LED is off. Battery bank connected.The Main Compartment is not properly docked. The battery voltage is low. The battery bank is not connected according to instructions.

1. Ensure that the Main Compartment is tightly connected to the Connection Compartment. The dark grey area on the Main Compartment must completely cover the dark grey area of the Connection Compartment.
2. Ensure that the battery voltage is at least 42 V. If the battery voltage is below 42V, check instructions for the previous start-up issue.
3. Ensure that the polarity is correct.

10.2.2 Connectivity

SymptomsCommentsCause and actions
Wi-Fi not detected.The Wi-Fi name is the same as the Main Compartment serial number. Only Wi-Fi modules supplied by eSite Power Systems are allowed.

1. Ensure that Wi-Fi is enabled on the smart phone/laptop.
2. Use another smart phone/laptop.
If Wi-Fi connection continues to fail, use LAN cable to connect.

No connection established with LAN cable.Connection can be done to eSite Web either through Wi-Fi or via LAN cable.

1. Ensure that the IP of your laptop is set a static IP address 192.168.20.20.
2. Ensure that the laptop network card is enabled.
3. Check that the LEDs next to the Ethernet port flashes. If not, try with another cable or laptop.
4. Ensure that the Lower Main LED is active, check start-up issues.

10.2.3 Solar

SymptomsCommentsCause and actions
Solar array voltage but no output current is reported on eSite Web.If any solar related alarms are active the solar converter powers down and it takes up to 10 min before it is restarted and tries to clear the alarm. After reconnecting the solar array it can take up to 10 min before the array is detected and starts to produce power.

1. Check for any alarm on eSite Web and look up them up in the alarm list.
2. Ensure that the solar panels and arrays are electrically floating and not connected to ground. The solar stand must be grounded separately.
3. Ensure that the polarity is correct and not mixed up with neighbouring solar converters.

No Solar array voltage and no output current is reported on eSite Web.

1. Ensure that the polarity is correct.
2. Check if there is array voltage on the input to the converters. Use a multimeter.

Output power from converter is lower than expected.Cloudy weather, shade or dirty panels may cause poor performance.

1. Clean panels if necessary and/or remove objects that shade the panels.
2. Check solar array for damages. Even small damages might have a large impact on performance.

10.2.4 Other

SymptomsCommentsCause and actions
Fuel sensor error.Usually, large fluctuations indicate a broken sensor, bad connection or bad grounding. Some inaccuracy is expected due to uncertainties with tank dimensions, fuel density, fuel sensor etc.

1. Ensure that the Fuel Sensor installation is done as instructed in the Fuel Sensor Installation manual.
2. Clean the air hose.
3. Clean the sensor.
4. Check for damages on the cable. Repair or replace if the cable is bent, squeezed or damaged in any other way.
5. Ensure that the ground resistance is low.

No synchronization with eSite Tools.GSM or 3G coverage is required on site. eSite x10 continues to operate without synchronization and buffers data until connection is established. Only GSM modules supplied by eSite Power Systems are allowed.

1. Check signal strength and possible error codes under the About menu in eSite Web.
2. Restart modem under the Shutdown / Restart menu in eSite Web.
3. Verify configuration under eSite Tools menu in eSite Web.
4. Ensure that there is sufficient credit on the SIM card.
5. Try the SIM card in a smart phone to ensure that the PIN-code is disabled.

No Connection Compartment LEDs.eSite x10 is off. The LEDs may be broken or do not receive power.For more information see Connection compartment LEDs
eSite x10 is not docked correctly.eSite x10 is docked correctly when the latch is locked and the dark grey area of the Main Compartment covers the dark grey area of the Connection Compartment.

1. Ensure that the pin cover is removed. The Connection Compartment is delivered with a cover for the pin, the cover must be removed before docking the Main Compartment.
2. Ensure that the latch is unlocked and allows for the Main Compartment to dock properly.
3. Ensure that the two springs on the bottom of the Main Compartment are not bent.
4. Ensure that the mounting frame is correctly installed.



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